Return and Refund Policy
At Styvela, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy outlined below.
This policy applies to all orders delivered within the United States.
Return Window
We accept eligible returns within 30 days from the date your order is delivered.
Return requests submitted after the 30-day return period may not qualify for a return or refund.
Return Eligibility
To qualify for a return or exchange, the item must:
- Be in new and unused condition
- Be returned in its original packaging
- Include all original parts and accessories (if applicable)
- Show no signs of use, wear, or damage after delivery
Items that do not meet these conditions may not be eligible for a return or exchange.
Reasons for Return
We accept returns for both:
- Defective products
- Non-defective products that meet our return eligibility requirements
If you receive the wrong item, a damaged product, or a product with a manufacturing defect, please contact our support team as soon as possible so we can assist you.
Return Shipping Cost
The responsibility for return shipping costs depends on the reason for the return.
Returns Due to Our Error
If you receive an incorrect, damaged, or defective item, Styvela will cover the reasonable cost of return shipping. Once your request has been reviewed and approved, we will provide the appropriate return instructions.
Customer-Initiated Returns
If you wish to return an item because of a change of mind, an incorrect purchase, or any other non-defective reason, you will be responsible for the return shipping cost.
Return shipping charges are non-refundable unless the return is the result of an error on our part.
Return Labels
For approved returns, customers are responsible for arranging the return shipment unless the return is due to an incorrect, damaged, or defective item.
Return instructions will be provided by our customer support team after your return request has been approved.
Please do not send any item back without receiving return authorization.
Restocking Fee
Styvela does not charge any restocking fees.
Eligible returns are processed without additional restocking costs.
Return Process
To request a return, please contact our customer support team with:
- Your order number
- The reason for your return
- Photos of the item (if damaged, defective, or incorrect)
After reviewing your request, we will provide return authorization along with the appropriate return instructions.
Approved returns must be sent to the return address provided by our customer support team using a mail or parcel delivery service.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If approved, your refund will be issued to your original payment method.
Refunds are typically processed within 8 business days after the returned item has been received, inspected, and approved.
Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account or payment method.
- Contact your bank or card issuer, as processing times may vary.
- If you still need assistance, please contact our customer support team.
We will be happy to help review the status of your refund.
Change of Mind
If you decide you no longer want your purchase, you may return it within 30 days of delivery, provided the item remains unused, in its original packaging, and meets all return eligibility requirements.
Customers are responsible for return shipping costs for change-of-mind returns.
Exchanges
We accept exchanges for eligible products.
To qualify for an exchange, the item must meet the same eligibility requirements outlined in this policy.
If you would like to exchange an item, please contact our customer support team before returning your product so we can provide the appropriate instructions.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us review your request promptly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and its original packaging
Our team will carefully review your request and work with you to provide an appropriate resolution.
Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us.
Business Name: Styvela
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@styvela.shop
Contact Number:+1 440-390-7403
Business Address: 30590 Lorain Rd, North Olmsted Ohio 44070, United States